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What Time Does Customer Service Close At Walmart?

What time does customer service close at Walmart: In today’s fast-paced world, time is of the essence. Walmart’s customer service closing hours are vital for anyone seeking support or assistance. With our comprehensive guide, you’ll never waste a moment wondering when you can reach out. Stay ahead and make the most of your shopping experience.

what time does customer service close at walmart

Quick Tips:

  1. Weekdays: Walmart’s customer service typically closes at 10 p.m. on weekdays.
  2. Weekends: On weekends, they close at 8 PM.
  3. Holidays: Special holiday hours apply, so check in advance.
  4. Alternative Contacts: Use the Walmart app or website for quick answers.
  5. Ask for Supervisors: If necessary, request to speak to a manager.
  6. Location Matters: Hours may vary by store, so check your local store’s hours.

Walmart Customer Service Hours

Understanding the general operating hours of Walmart’s customer service is paramount. While the exact closing times may vary slightly depending on your location, there are standard guidelines to keep in mind. Typically, Walmart’s customer service department closes at 10 PM on weekdays and 8 PM on weekends. However, it’s essential to note that these times can be subject to local store variations, so always double-check your specific store’s hours to avoid disappointment.

Weekday Closing Times

On weekdays, Walmart’s customer service typically closes at 10 p.m. This is the most common closing time across Walmart stores. It’s important to remember that the closing time may slightly differ based on the store’s location. Therefore, if you plan to visit Walmart after work during the week or have a late-night shopping emergency, it’s reassuring to know you can rely on their extended hours. These weekday hours cater to the busy lives of working individuals who might need assistance later in the evening.

Weekend Closing Times

The weekend brings a subtle change in Walmart’s customer service closing times. On both Saturday and Sunday, you can expect the customer service department to close at 8 p.m. This change is significant for those who prefer to shop on weekends or have weekend-specific inquiries. Knowing these hours will help you plan your store visits or contact customer service in a more time-efficient manner. Additionally, it’s worth mentioning that the weekend hours are generally uniform across most Walmart locations.

What Time does customer service close at Walmart: Holiday Schedules

Holidays are a unique time when most people have specific shopping needs, questions, or concerns. Walmart is well aware of this, and they typically adjust their customer service hours to accommodate holiday shoppers. While the exact hours may vary depending on the holiday, it’s common for Walmart’s customer service to have extended hours during the holiday season. However, the specific holiday schedule is often posted in advance on Walmart’s website or in-store, so you can plan your holiday shopping and inquiries accordingly. Be sure to check the schedule for any upcoming holidays to ensure you receive the assistance you need.

Additional Ways to Contact Walmart


In today’s digital age, customer service doesn’t just mean face-to-face interactions at a store. Walmart offers various ways to contact them for assistance. Beyond in-store visits, you can also reach out through their website, email, and the Walmart app. The Walmart app is a convenient tool that allows you to browse products, check prices, and contact customer service from the comfort of your own home. When using these digital platforms, you can often receive quick responses to your inquiries, making it a time-saving option. Additionally, Walmart’s website provides a wealth of information, from store locations to frequently asked questions, which can help you find answers without contacting customer service directly.

Quick Tips for Efficient Communication

Effective communication with Walmart’s customer service is essential to swiftly resolve your concerns. Here are some quick tips to make the process as smooth as possible:

  • Be Prepared: Have your order number, receipt, or any relevant information readily available. This will help the customer service representative assist you more efficiently. The more details you can provide, the quicker your issue can be addressed.
  • Stay Polite: Courtesy goes a long way. Even if you’re frustrated or upset, maintaining a polite and respectful tone when communicating with customer service can lead to a more positive outcome. Remember, the person on the other end is there to help.
  • Ask for Supervisors When Needed: If your issue is complex or you’re not getting the help you need from the initial representative, don’t hesitate to ask for a supervisor. They often have more authority and can provide additional assistance.
  • Location Matters: Keep in mind that Walmart’s customer service hours may vary by store. When contacting customer service, be sure to specify your store location if it’s relevant to your inquiry.

Finding Your Nearest Walmart

Locating the nearest Walmart store is crucial, especially if you’re planning an in-person visit. You can use Walmart’s website or the Walmart app to find the closest store to your location. Simply enter your zip code or use location services to search for the nearest Walmart. This feature is handy not only for finding a store but also for checking its specific customer service hours, ensuring you don’t make an unnecessary trip to a closed store.

Common Customer Service Queries 

To help you prepare for your interaction with Walmart’s customer service, it’s essential to know some of the common inquiries they handle. These may include issues with online orders, returns, product availability, store locations, and more. Understanding what questions are frequently asked can help you plan your inquiry and gather any necessary information beforehand.

FAQs About What Time Does Customer Service Close At Walmart

1. What are Walmart’s customer service hours on holidays?

Walmart’s customer service hours during holidays can vary. It’s best to check their website or call your local store in advance to confirm the hours for a specific holiday.

2. Do all Walmart stores have the same customer service hours?

While Walmart aims for consistency, customer service hours may vary slightly by location. Always check your specific store’s hours for the most accurate information.

3. Can I contact Walmart customer service online?

Yes, you can contact Walmart’s customer service through their website or the Walmart app. This is a convenient way to get assistance, check product availability, and more.

4. What should I do if I need assistance after customer service hours?

If you need help after hours, consider using the Walmart app or website for self-service options. You can also visit the store during their regular operating hours.

5. What’s the best way to reach a Walmart customer service supervisor?

If you need to speak with a supervisor, politely ask the initial representative to connect you. Supervisors typically have more authority to resolve complex issues.


Understanding Walmart’s customer service hours is a crucial part of ensuring a seamless shopping experience. Whether you’re planning a visit to a Walmart store or need assistance from the comfort of your home, this guide has equipped you with the knowledge you need. We’ve explored the standard operating hours, special considerations for weekends and holidays, and efficient ways to communicate with customer service.

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